IndiGo (6E) cancellation and refund policy for 2026 — the DGCA 48-hour free-cancellation window, cancellation fees by fare, and how refunds are processed. Verify on goindigo.in.
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Quick answer: You can cancel an IndiGo ticket online via Manage Booking on goindigo.in or the app. Cancellations are free within 48 hours of booking if the flight is at least 7 days away (domestic) or 15 days away (international). Otherwise a cancellation fee applies that depends on your fare type and how close to departure you cancel. Statutory taxes are always refunded. Check the current fee table on goindigo.in.
Last reviewed July 2026 by the FlightGPT flights desk · summarised from the official IndiGo policy and DGCA passenger-rights rules. Fees and rules change — always confirm on goindigo.in before booking.
IndiGo offers a penalty-free cancellation window: you can cancel without a cancellation fee within 48 hours of booking, provided departure is at least 7 calendar days away for domestic flights and at least 15 days away for international flights, and the ticket was booked directly with IndiGo. This is useful for fixing mistakes or changes of plan made soon after booking. Confirm eligibility and the exact conditions of this window on goindigo.in.
Outside the free window, the cancellation fee depends on two things: which 6E fare you bought and how far before departure you cancel. Lower fares like Saver carry higher cancellation charges, while flexible options such as Flexi, UpFront and Stretch+ offer reduced or hassle-free cancellation. Charges also rise as you get closer to departure. Because these amounts change periodically, always review the current fee table by fare type on goindigo.in before cancelling.
To cancel, go to Manage Booking on goindigo.in or the IndiGo app, enter your PNR and the lead passenger's last name, select the segment or passengers to cancel, and review the net refund shown after deductions. Confirm to receive a cancellation reference by email. Tickets booked through a travel agent or third-party site usually must be cancelled through that same channel rather than directly with IndiGo.
When you cancel, IndiGo deducts the applicable cancellation fee from the fare and refunds the balance, if any. Statutory and airport charges, such as PSF, UDF and applicable GST on those taxes, are refunded even on the most restrictive fares and on no-shows. The convenience fee and certain add-ons are typically non-refundable. The exact refundable components depend on your fare, so verify the breakdown shown at cancellation and on goindigo.in.
Refunds can be issued to your original payment method or, often faster, into an IndiGo credit shell for future travel. Card and bank refunds usually take several working days to reflect, while a credit shell is typically available much sooner. The credit shell is non-transferable and must be used by the passengers from the original booking within its validity period. Track progress using the refund status tool on goindigo.in.
If you simply do not show up, the base fare is generally forfeited under restrictive fares, though statutory taxes and airport fees remain refundable on request. If IndiGo cancels or significantly reschedules your flight, you are entitled to a full refund or a free alternative under DGCA rules. In disruption cases, options like rebooking or a credit shell may be offered. See the cancellation and refund policy on goindigo.in for specifics.
Yes, within 48 hours of booking if departure is at least 7 days away (domestic) or 15 days away (international) and you booked directly with IndiGo. Outside that window a fare-based cancellation fee applies. Confirm conditions on goindigo.in.
It depends on your fare type and how close to departure you cancel, with lower fares charging more and flexible fares less. The figures change over time, so check the current cancellation fee table by fare on goindigo.in rather than older quoted amounts.
Open Manage Booking on goindigo.in or the IndiGo app, enter your PNR and last name, select what to cancel, review the net refund, and confirm. You then get a cancellation reference by email. Agent bookings must be cancelled via that agent.
Even on restrictive fares, statutory taxes and airport charges such as PSF and UDF are refunded; the base fare may be largely forfeited after fees. The convenience fee is usually non-refundable. Check the refund breakdown shown at cancellation and on goindigo.in.
A credit shell is a credit note created against a cancelled booking that you can use toward future IndiGo travel. It is non-transferable, usable only by passengers from the original PNR, and valid for a limited period. Details and validity are on goindigo.in.
If IndiGo cancels or significantly reschedules your flight, you are entitled to a full refund or a free alternative flight under DGCA rules, and may be offered rebooking or a credit shell. Raise the request via goindigo.in or customer support.
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